Golo Terms and Conditions

If you have received your renewal or confirmation notice of insurance from Golo. You will need to confirm that you accept our terms and conditions of sale. Please read the terms and conditions below and complete the form at the bottom to accept these terms and conditions.

Gollogly Insurances Ltd t/a Golo.ie

These Terms of Business set  out the general terms under which our firm will provide business services to you and the respective duties and responsibilities of  both  the firm and you in relation to such services. Please ensure that you read these terms thoroughly and if you have any queries we will be happy to clarify them. If any material changes are made to these terms we will notify you.

Authorisation with the Central Bank of Ireland

Gollogly Insurances Ltd t/a Golo. ie, Main Street, Carrickmacross. County Monaghan. CB1333 is regulated by the Central Bank of Ireland as an insurance intermediary  registered  under the European Union (Insurance Distribution) Regulations 2018  ; as an Investment Intermediary authorised under the Investment Intermediaries Act, 1995 Regulations 2016. Copies of our regulatory authorisations are available on request. The Central Bank of Ireland holds registers of regulated firms. You may contact the Central Bank of Ireland on 1890 777 777 or alternatively visit their website at www.centralbank.ie to verify our credentials.

Codes of Conduct

Gollogly Insurances Ltd t/a Golo. ie is subject to the Consumer Protection Code, Minimum Competency  Code  and   Fitness & Probity Standards which offer protection to consumers. These Codes can be found on the Central Bank’s website www.centralbank.ie

Our Services

Gollogly Insurances Ltd t/a Golo.ie is a member of Brokers Ireland. Our principal business is to provide advice and arrange transactions on behalf of clients in relation to life & pensions/ general insurance products. A full list of insurers, product producers and lending agencies with which we deal is available on request.

We act as an Independent Broker which means that:

  1. the principal regulated activities of the firm are provided on the basis of a fair and personal analysis of the market; and
  2. you must pay for our services by means of a fee. We provide ours ervices on the basis of independent advice. This means that the firm does not accept any third party payments (i.e. commissions) from Providers.

Fair and Personal Analysis

The concept of fair and personal analysis describes the extent of the choice of products and providers offered by an intermediary within a particular category of life assurance, general  insurance,  mortgages,  and/ or a specialist area. The number of contracts and providers considered must be sufficiently  large  to  enable an intermediary to recommend a product that would be adequate to meet a client’s needs. The number of providers that constitutes ‘sufficiently large’ will vary depending on the number of providers operating in the market for a particular product or service and their relative  importance in and share of that market.   The extent of fair analysis must be such that could reasonably be expected of   a professional conducting business, taking  into  account  the  accessibility of information and product placement to intermediaries and the cost of the search.

In order to ensure that the number of contracts and providers is sufficiently large to constitute a fair and personal analysis of the market, we will   consider the following criteria:

  • the needs of the customer,
  • the size of the customer order,
  • the number of providers in the market that deal with brokers,
  • the market share of each of those providers,
  • the number of relevant products available from each provider,
  • the availability of information about the products,
  • the quality of the product and service provided by the provider, cost
  • any other relevant consideration

We  will provide assistance to you for any queries you may have in relation   to the policies or in the event of a claim during the life of the policy and      we will explain to you the various restrictions, conditions and exclusions attached to your policy. However, it is your responsibility to read the policy documents, literature and brochures to ensure that you understand the nature of the policy cover; particularly in relation to PHI and serious illness policies.


We can provide advice on and arrange products from the following range: household, motor, commercial, public liability, employer liability, and travel insurance.

In some cases we may be granted authority from an insurance undertaking    to conduct certain tasks on their behalf, for which we will be remunerated. Where we place your business with this insurance undertaking under this authority you will be notified in advance of the placement.

We will also offer assistance to you in relation to processing claims on policies taken out with us and in seeking renewal terms on your cover.

To  ensure continuity of cover, where you have an existing policy which is   due to expire and where we have been unable to contact you, we may put continuing cover in force whilst awaiting your instruction. You will be liable  for any premiums payable to the relevant insurer for the period of time between renewal and when we receive your instruction. You have the right not to avail of this service.

Statement of Charges

We may earn our remuneration on the basis of fee, commission and any  other type of remuneration, including  a non-monetary benefit or on the  basis of a combination of these methods.  A non-monetary benefit will only  be accepted if it enhances the quality of the service to our clients.

In certain circumstances, it will be necessary to charge a fee for services provided. These are listed below. In other circumstances where fees are chargeable or where you choose to pay in full for our service by fee, we will notify you in writing in advance and agree the scale of fees to be charged if different from fees outlined below. Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.

If we receive commission from a product provider, this may/will be offset against the fee which we will charge you. Where the commission is greater than the fee due, the commission may become the amount payable to the firm unless and arrangement to the contrary is made.

Scale of Fees.Private Motor & Commercial VehicleCommercial BusinessHome & Rental Property Insurance
Set up Renewal ChargeUp to 35% of PremiumUp to 35% of PremiumUp to 35% of Premium
Permanent MTA€40.00€40.00€40.00
Temporary MTA€25.00€25.00€25.00
Policy Suspension€40.00n/an/a
Finance & DD Default€35.00€35.00€35.00
Duplicate Doc’s€25.00€25.00€25.00
Proof of Driving Experience€20.00n/an/a
Overdue item charge€80.00 per week€80.00 per week€80.00 per week

A summary of the details of all arrangements for any commission other reward or remuneration paid or provided to us which have agreed with product providers is available in our office or on our website www.golo.ie

We will inform you of the amount of fee to be charged. Where it is not possible to provide the exact amount, we will provide you the method of calculation of the fee.

New business & Renewal Cooling off period

You  may cancel a contract of insurance, by giving notice in writing to the insurer, within 14 working days after the date you were informed   that the contract is concluded. This does not affect the notice periods already provided under European Union (Insurance and Reinsurance) Regulations 2015 ( S.I. No. 485 of 2015 ) or the European Communities (Distance  Marketing  of  Consumer  Financial   Services)   Regulations 2004 ( S.I. No. 853 of 2004 ) which is 30 days in respect of life policies, irrespective of whether the sale took place on a non-face to face basis, and 14 days in respect of general policies and only on sales that took  place on a non-face to  face  basis  (distance  sales).  If  you  have  taken out a general insurance contract, and we have met face to face during   the process, you may cancel the contract by giving notice in writing to   the insurer within 14 working days after the date you were informed the contract is on cover.   The giving of notice of cancellation by you will    have the effect of releasing you from any further obligation arising from the contract of insurance. The insurer cannot impose any costs on you other than the cost of the premium for the period of cover.    This right  to cancel does not apply where, in respect of general insurance, the duration of the contract is less than one month. You are under a duty to pay your premium within a reasonable time, or otherwise in accordance with the terms of the contract of insurance. A court of competent jurisdiction can reduce the pay-out to you if you are in breach of your duties under the Act, in proportion to the breach involved.

The broker administration Fee will not be refundable at any time

Ongoing Suitability

Ongoing suitability assessments form part of the service to clients.  On   an annual basis the firm will issue a client a renewal letter outlining changes in the services from the provider.

Disclosure of Information

Any failure to disclose material information may invalidate your claim and render your policy void.

Conflicts of Interest

It is the policy of our firm to avoid conflicts of interest in providing services to you. However, where an unavoidable conflict of interest arises we will advise you of this in writing before providing you with    any service. A full copy of our conflicts of interest policy is available      on request. In some cases, we may be a party to a profit-share arrangement with product producers where we provide extra services for the provider.

Default on payments by clients

We will exercise our legal rights to receive payments due to us from clients (fees and insurance premiums) for services provided. In  particular, without limitation to the generality of the foregoing, the firm will seek reimbursement for all payments made to insurers on behalf of clients where the firm has acted in good faith in renewing a policy of insurance for the client. Product producers may withdraw benefits     or cover in the event of default on payments due under policies of insurance or other products arranged for you. We would refer you to policy documents or product terms for the details of such provisions.


Whilst we are happy to receive verbal complaints, it would be    preferable that any complaints are made in writing. We  will  acknowledge your complaint in writing within 5 business days and we  will fully investigate it. We shall investigate the complaint as swiftly as possible, and the complainant will receive an update on the complaint   at intervals of not greater than 20 business days starting from the date  on which the complaint is made.   On completion of our investigation,   we will provide you with a written report of the outcome. In the event that you are still dissatisfied with our handling of or response to your complaint, you are entitled to refer the matter to the Financial Services and Pensions Ombudsman (FSPO). A full copy of our complaints procedure is available on request

Data Protection

We are subject to the requirements of the General Data Protection Regulation 2018 and the Irish Data Protection  Act 2018. Gollogly Insurances Ltd t/a Golo.ie is committed  to protecting and respecting your privacy. We wish to be transparent on how we process your data and show you that we are accountable with the GDPR in relation to not only processing your data but ensuring you understand your rights as a client. The data will be processed only in ways compatible with the purposes for which it was given and as outlined in our Data Privacy Notice, this will be given to all    our clients at the time of data collection. We will ensure that this Privacy Notice is easily accessible. Please refer to our website www.golo.ie if this medium is not suitable we will ensure you can easily receive a copy by hard copy. Please contact us at info@golo.ie if you have any concerns about  your personal data.

Governing Law and Language

The Law of the Republic of Ireland form the Basis for establishing relations between you and Gollogly Insurances Ltd t/a Golo.ie All contracts, terms, conditions, and communications relating to any policies you may enter with this firm will be in English. The terms set out above apply to any service provided to you after 1st April 2008 and should the firm change its terms you will be notified in advance.

Failure to return the signed Declaration attached herewith may mean issue of cover documents will be delayed.

Compensation Scheme

We are members of the Investor Compensation Scheme operated by the Investor Compensation Company Ltd. See below for details.

Brokers Ireland Compensation Fund

We are also members of the Brokers Ireland Compensation Fund. Subject to the rules of the scheme the liabilities of its members firms up to a maximum of €100,000 per client (or

€250,000 in aggregate) may be  discharged  by  the  fund  on its behalf if the member firm is unable to do so, where the above detailed Investor Compensation Scheme has failed to adequately compensate any client of the member. Further details are available on request.


If, in respect of the  insurance  contract  the  insurer  is not obliged to pay the full  claim  settlement  amount until any repair, replacement or reinstatement work has been completed and specified documents for the work have been furnished to the insurer, the claim settlement deferment amount cannot exceed

5% of the claim settlement amount where the claim settlement amount is less than €40,000, or 10% of the claim settlement amount where the claim settlement amount is more than €40,000.

An insurer may refuse a claim made by you under a contract of insurance where there is a change in the risk insured, including as described in an “alteration of risk” clause, and the circumstances have so changed that it has effectively changed the risk to one which the insurer has not agreed to cover. Any clause in a contract of insurance that refers to a “material change” will be interpreted as being a change that takes the risk outside what was in the reasonable contemplation of the both you and the insurer when the contract was concluded. You must cooperate with the insurer in an investigation of insured events including responding to reasonable requests for information in an honest and reasonably careful  manner and must notify the insurer of  the  occurrence  of  an insured event in a reasonable time. You must notify the insurer of a claim within a reasonable time, or otherwise in accordance with the terms of the contract of insurance.

If you become aware after a claim is made of information that would either support or prejudice the claim, you are under a duty to disclose it. (The insurer is under the same duty). If you make a false or misleading claim in any material respect (and know it to be false or misleading or consciously disregards whether it is) the insurer is entitled to refuse to pay and to terminate the contract.

Where an insurer becomes aware that a consumer has made a fraudulent claim, they may notify the consumer advising that they are voiding the contract of insurance, and it will be treated as being terminated from the date    of the submission of the fraudulent claim.   The insurer  may refuse all liability in respect of any claim made after the date of the fraudulent act, and the insurer is under no obligation to return any of the premiums paid under the contract.

Terms of Business

I acknowledge and confirm that I have been provided with a copy of the Terms of Business of Gollogly Insurance Ltd and that I have read, understand and agree to these terms. Failure to sign and return the Form will still be deemed as Acceptance of Our Terms of Business.

By ticking here you are agreeing to our terms of business and confirming that you accept them.  This confirmation will be accepted as your signature of our terms of business.